Gaining an edge with clientele against competitors is vital to making any bar or restaurant a success. Yet, before you start making changes, it is important to study data on your customer demographics and behaviours through a social WiFi provider. This will also confirm your quietest times, where you need to focus your efforts. Knowing …

Richard Hodgson, Jo Fleet, Nick Collins, Jonathan Downey, & Joycelyn Neve join Casual Dining’s Keynote line-up Casual Dining – the industry’s favourite restaurant, pub and bar event, has added CEOs, founders and senior directors from YO!, London Union, Loungers, Carluccio’s, Byron, Flat Iron, Imbiba, Pizza Pilgrims, Wahaca, Dishoom, Busaba, Yard & Coop, and Hippo Inns …

Analysis of 1.6m scheduled shifts finds nine per cent are cancelled and 19 per cent are altered According to new analysis, hourly-paid shift workers in the UK hospitality industry face frequent shift cancellations and alterations.  Nine per cent of all scheduled shifts are cancelled and almost a fifth (19 per cent) are altered.  The figures …

The Low and No category is set to explode in the next couple of years; gone are the days of lime and cordial or a fizzing drink if you’re not drinking! The choice available for non-drinkers is endless, from non-alcohol beers and wines, to spirits that give you the taste of all your favourite tipples. …

M&B, NWTC, Yummy Pubs, Peach Pubs, The Alchemist, Brewhouse & Kitchen, Inception Group & Seafood Pub Company also confirmed Simon Emeny, chief executive of Fuller, Smith & Turner and chairman of the British Beer & Pub Association, has joined the growing ranks of industry leaders already confirmed for this year’s Casual Dining at ExCeL London …

Hospitality businesses cautious about changing suppliers in the current tough market are being encouraged to take a Test Run by buying specialist Lynx Purchasing. With the first quarter of the year traditionally the quietest, it’s a good time to trial the benefits of working with a purchasing company, says Rachel Dobson, managing director of Lynx …

Hospitality tabletop & buffet solutions leader Steelite International is pleased to announce the recent distribution agreement made with Bormioli Rocco to distribute and market their glassware and accessories in the UKI market. Steelite International UKI now stocks over 42 Collections and 250 SKU’s of stemware, barware, and accessories for the hospitality industry. Unique features and attributes …

Professional drinks refrigeration expert Gamko have launched a thought leadership campaign centred around optimum drinks temperatures, crucial to unlocking the full flavour and aromas of beverages. The move will provide bar staff and others working in the industry with insight, information and specialist knowledge about drinks cooling while communicating the brand’s expertise. Imperative to the …

Online ordering for delivery is another modern-day phenomenon. The analysts Deloitte point out that 40% of customers now prefer to place their orders online. When they do, they’re likely to spend up to 15% more – a significant factor for restaurants keen to boost their revenue. Delivery as a service for diners has rocketed in …

Getting customers through the door of a bar or restaurant is one thing. Providing an unforgettable experience and inspiring them to keep returning is another. This can be done through effective interaction and a rewarding system, both of which can be improved more and more by modern technology. The apps available to business owners and …