CPL Learning launches Ready to Serve programme for hospitality


CPL Ready to Serve

CPL Learning has introduced its new Ready to Serve learning programme for team members, providing employees with the knowledge and skills required to ensure a safe and effective return to work.

Covering the key compliance procedures and measures, team members will be “Covid-secure” upon completion.

The programme also contains several modules covering hospitality skills so that employees are confident of how to deliver service and sales in this new environment.

The launch of the programme follows on from the Free Ready to Serve – Manager – Reopening Following Lockdown course, which has seen over 12,500 courses assigned since it debuted.

Jamie Campbell, chief operating officer at CPL Learning, said: “The hospitality sector employs over 3.2 million people in the UK, and we must provide them with the tools, skills and knowledge to return to work safely and confidently.

“We designed this programme to equip team members with everything they need to be ready to serve.

“This means we looked to cover not only the crucial safety protocols, but also include modules and resources designed to provide the learner with the skills to deliver a hospitality experience in this new environment.

“It was important to us that we first provided those in a leadership role with the support and training they needed to help prepare their premises and guide their teams through the process of returning to work.

“The new Ready to Serve programme aims to deliver the relevant and crucial training required for all hospitality team members and compliments the management course in the series.

“It’s a comprehensive resource that we have worked with many sector experts to produce, and the feedback we have so far has been fantastic.”

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