Food supplier supports customers over new allergen rules


Leading foodservice provider Bidvest 3663 has updated all of its own-brand products to ensure they are ready for new food and drink regulations on allergens.

They will be packaged with labels that make it clearer to see if they contain any of the 14 allergens highlighted in the Food Information Regulations (FIR) that come in on December 13.

Customers can also download simple recipe-recording templates from Bidvest 3663’s website that help them to prepare for the new regulations. The templates are easy to complete and can be used to note where allergens are used across the menu.

In support of this, full ingredient and allergen lists for all products can quickly be found on the 3663 website by typing in a product description or SKU number to the search bar. The fully mobile-optimised website ensures that the information is available to users on all devices.

Bidvest 3663’s advice centre team is also on hand to support customers with product information and guidance over the phone.

Graeme McKenzie, head of offer development, said: “We know that the introduction of the new Food Information Regulations have caused a few headaches for customers, so we have worked hard to make it as easy as possible for them by ensuring that we make product information readily available.

“Our FIR implementation team have now turned their focus to looking at how we can use new technology to make ongoing menu management and staff training easier for customers, and we’re looking forward to launching new initiatives in the coming months.”

Bidvest 3663 has also partnered with the Food Allergy Aware Consultancy to offer training workshops to chefs and caterers on the handling of allergens. The workshops will provide chefs with practical solutions for preparing for FIR inspections by local environmental health and trading standards officers.

Products from Bidvest 3663’s consumer-facing brand, Coronet, also feature on-pack QR codes that can be scanned with a smart-phone app to bring up product and allergen information. This means that consumers with allergies can access information without speaking to venue staff.

The Food Information Regulations have been designed to combine existing rules on general food labelling and nutrition into a single regulation, ensuring consistency across Europe.

The 14 allergens that must be clearly highlighted when serving food and drink are:

• Cereals containing gluten, such as wheat, rye, barley, oats, spelt, kamut, and products thereof
• Crustaceans, for example prawns, crab, lobster and crayfish
• Eggs
• Fish
• Peanuts
• Soybeans
• Milk
• Celery
• Mustard
• Sesame
• Nuts, such as almonds, hazelnuts, walnuts, pecan nuts, Brazil nuts, pistachio, cashew and macadamia (Queensland) nuts
• Sulphur dioxide and sulphites
• Lupin
• Molluscs for example clams, mussels, whelks, oysters, snails and squid

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