The hospitality industry has increasingly relied on cloud technology in recent years, from inventory tracking to customer-facing services. With the introduction of CASBs, the hospitality sector could quash its security issues and continue to thrive against the long-term threats that are starting to become evident in relation to cloud technology within the industry. Here are some of the ways that CASBs could potentially benefit the hospitality industry in the future
Protection of Hospitality Software
The hospitality sector uses a wide range of different software to help them to manage guests, customers, and inventory. This includes property management and guest acquisition software, as well as accounting, bookings, and rate management software, which are all used within B and Bs and hotel set-ups. Bars and restaurants often also use menu, staff and restaurant management software, in addition to payment tools and marketing applications. The majority of this software is starting to be based on the cloud. However, although the cloud can be a more secure option than relying on your internal servers, installing a cloud access security broker can back up your security measures by diminishing the threat of shadow ITs and detecting any malicious software that you may download from the cloud.
Can Store Sensitive Data Securely
The hospitality sector handles vast numbers of client data every single day, from credit cards, room bookings, and contact details for purposes such as over-night stays, marketing, and drinks purchases. A lot of this data will be stored online for easy accessibility and to ensure that you can contact your customer base. However, storing sensitive data also comes with a great responsibility that can be breached by human error or malware attacks, though 8 out of 10 businesses do not have cyber-attack insurance. CASB software can protect your hospitality business by warning you of suspicious activity and preventing any significant data loss within your systems.
Increase Customer Trust
When you are working in the hospitality sector, it is paramount that you can gain your customer’s trust and form a great rapport with them to encourage them to return and to ensure that you garner their long-term custom. However, a security breach can damage this trust, and a considerable percentage of businesses fail after a cyberattack for this reason, with attacks costing businesses up to $37 billion. Then, CASBs can aid the hospitality sector by ensuring that clients are safe in the knowledge that you are taking all of the precautionary measures possible and that their data is safe even when it is being stored remotely.
Compliant with Hospitality Regulations
When you are storing and handling data online, each industry has specific regulations that they must remain compliant towards. For instance, changes to payment regulations made by the PCI-DSS in 2017 ask that all businesses have multi-factor authentication when they are processing payments for both administrative and remote access. Using a CASB can help you to stay compliant with the regulations of the hospitality industry by allowing you to archive data securely and ensuring that your data has a higher amount of visibility,