Lanchester Wines unveils in-venue ordering platform

ReOpen app from Lanchester Wines

Wine and spirits supplier Lanchester Wines has developed an online order and pay tool to help on-trade venues reopen safely while following social distancing guidelines.

Built in response to Covid-19, Lanchester Wines’ newly created enables customers to enjoy a meal or drink without close interaction with staff or other guests, and without handling menus, payment terminals or cash.

The web-based app has a fully integrated back office, which can link with in-venue stock control and be used across any device including existing till systems, tablet or smartphone.

Venues can upload both food and drink menus, and the ReOpen app offers 24/7 UK-based support.

There is no need for customers to register before placing an order – they can simply arrive, open the venue’s unique URL, set their table and place an order with secure payment through Apple, Google Pay or any Visa, MasterCard or AmEx card.

According to Lanchester Wines, venues who sign up to the service online can be up and running, taking orders in around ten minutes.

Mark Roberts, Lanchester Wines’ director of sales, said: “We’ve developed this system so that when venues reopen, they can do it safely.

“We have 40 years’ experience of working with the trade and have worked with our customers to create a service which is both safe and easy to use for all.

“Live testing during the first weekend of reopening was a resounding success, with all customers involved reporting positive feedback from both staff and customers, so we are proud to now offer this to the wider trade.”

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