New industry body created to oversee hospitality service charges

Service charges

EP Business in Hospitality, in partnership with WMT Troncmaster Services, has announced the official board for a new industry body, created to monitor and accredit best practice for tipping and service charges across the hospitality sector.

Both companies recognise that the need for a valid, industry-recognised accreditation scheme and associated Kitemark that provides greater clarity on tipping and ‘vague’ service charges, is becoming ever more relevant.

Independent research conducted by EP, carried out back in January 2019, revealed a high level of customer scepticism and confusion around what happens to the non-cash tips and services charges that are added onto many restaurant, bar and foodservice bills.

To date, there has been no real clarity on who should receive a share of the tips and service charges paid by customers, leaving it wide open to interpretation and exploitation.

44% of hospitality firms surveyed said they would support and welcome the introduction of an accreditation scheme for businesses to ensure gratuities are distributed fairly to staff.

Chris Sheppardson, CEO at EP Business in Hospitality, who is leading the campaign alongside WMT, said: “We are delighted to announce the official industry body to oversee best practice guidelines for tipping and service charges.

“Our board is made up of a great number of industry leading professionals, all with a wealth of knowledge in the sector and a deep understanding of the issues at stake.

“We are looking forward to taking this forward and to working together to demystify much of the confusion surrounding gratuities.”

The line-up of confirmed industry board members includes:

David Cheeseman, MD, Chef Express UK and Momentum
Zuleika Fennell, MD, Corbin & King
Tim Healy, co-owner, Jo Allens
Mark Selby, MD, Wahaca
Jon Dawson, head of people, Mandarin Oriental
Marianna Alfa, MD at Blossom Hospitality
James Robson, founder, Mews of Mayfair
Gioele Camarlinghi, European Hotel Managers Association
Mike Saul, head of hospitality, Barclays
Kevin Watson, MD, Amadeus
Peter Davies, MD, WMT Troncmaster Services
David McHattie, The Devonshire Arms
Chris Sheppardson, CEO at EP

Previous The Garden Cider Company launches new flavour
Next The Beaufort Bar announces new ‘Interpreted Magic’ menu