New research reveals hospitality workers’ biggest fears


Sad Young Man At The Bar

Public speaking and presenting, saying “no” and managing budgets are among the biggest fears of people working in the hospitality sector, according to new research.

The poll by CV-Library, the UK’s largest job site, also found that, while many staff deal with problems head on and use them as an opportunity to grow, many ignore and avoid them and even call in sick.

The research, which was conducted among over 3,000 hospitality professionals in the UK, highlights the importance of good communication in solving workplace problems.

When asked to identify the best ways to address workplace fears, over half of hospitality workers felt “training opportunities and managerial support” would be the most helpful.

The top 10 workplace fears in hospitality are:

  1. Public speaking
  2. Speaking on the phone
  3. Presenting
  4. Saying “no”
  5. Making important decisions
  6. Not being able to be yourself
  7. Using new technology
  8. Working social events
  9. Managing budgets
  10. Working with other people

The top 10 reactions among hospitality workers are:

  1. Tackle it head on – 19%
  2. Ignore it – 15.9%
  3. Use it as an opportunity to grow – 14.3%
  4. Avoid the situation for as long as possible – 9.5 %
  5. Make up an excuse to get out of it – 8.3%
  6. Panic – 7.9%
  7. Call in sick – 6.9%
  8. Keep a low profile – 6.3%
  9. Speak to management – 4.3%
  10. Take annual leave – 2.8%

Lee Biggins, founder and managing director of CV-Library, said: “These workplace fears are issues that can only truly be tackled by the employees themselves. However, employers in the hospitality industry need to be tuned into how their staff are feeling.

“Working in such a high-stress industry can leave employees feeling nervous and frazzled, potentially leading to a breakdown in communication.

“Ensuring that staff have clear communication channels available to them is crucial. Employers need to be certain that staff are coming to them with any issues before they can escalate.

“Offering the right support and encouragement where they can is a key step in resolving any employee anxieties and ensuring that staff are feeling comfortable and confident when coming to work.”

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