Panasonic forges new partnerships to offer ‘best in class’ customer service


Panasonic announces partnerships with ENSE and Total QSR in order to boost service levels to its customers, both pre and post sales.

The Company has forged a relationship with ENSE, the UK’s premier catering equipment buying consortium, in order to renew the focus on its distribution network and offer end-user operators ‘best in class’ sales support and pricing, from initial meeting to after sales service.

With revived emphasis being placed on the SCV2 speed convection oven, Panasonic is introducing a network of regional centres, so anyone can see the oven in operation, as well as a four week, no obligation, free trial.  In addition, the Company has created a number of sector specific menus that are adaptable to suit a customer’s needs.

The additional partnership with Total QSR, as sole service partner, ensures the customer journey is completed with a servicing and repair offer that will cover the SCV2 and the Company’s range of commercial microwave products, across the UK.  

Andrew Whyte, Assistant Product Manager, Panasonic UK Ltd; “It was imperative for our plans going forward to find partners we could work with who show service excellence and who are wholly focused on providing the best service possible for Panasonic, and our customers.

“The recent union with Total QSR as our service partner will mean we can offer next day service calls included in our warranties and seven days a week cover for operators with the SCV2.  Plus, to align with our core microwave business, for just £250, that warranty can be extended to be fully inclusive for three years.”

Joanne Herridge, Marketing Manager, Total QSR; “We are thrilled to be working with Panasonic, covering warranty calls for its range of ovens.  Working alongside global marques, providing expertise in service and repairs for some of the busiest and most popular brands like Burger King and Wagamama, we are very excited to be able to add a fantastic manufacture such as Panasonic to our portfolio.  We pride ourselves on cultivating relationships with our partners and leading brands across the food industry and are really pleased to be supporting Panasonic’s end users.  The vital role a microwave performs in a commercial kitchen isn’t lost on us; it can perform a variety of functions in place of multiple items of light equipment.  Our aim is to deliver service excellence and prioritise our clients’ safety and satisfaction.”

The SCV2 is unique among speed convection ovens; all ovens in this class work on the same principle of using high temperature convection combined with a browning function (grill) and microwave.  The inverter microwave technology used in the Panasonic SCV2 is unique in the market today as it is the only oven that you can truly determine the power level.  Put simply, with all other speed ovens, the power level is set to 100% and it’s the cook time that is variable.  With the SCV2 you can choose any of eight levels of power from 100 to 1,100 watts, giving complete confidence that the foods will be heated evenly, no matter how delicate.

To find out more about Panasonic’s range of commercial microwave ovens, email commercial.ovens@eu.panasonic.com or go to panasonic.co.uk/pro-cooking

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