In this case study, Tripleseat shares how their guest and event management software has elevated bar and restaurant, Louie, London.
Louie, London uses Tripleseat to capture event enquires, convert leads, execute events and report on trends and forecast activity in the future in their Covent Garden location.
Tripleseat has improved Louie London’s operations through capturing new leads, growing sales by reporting and increasing organisation. The team at Louie love the speed and professionalism Tripleseat creates for their event and private dining business.
The team can jump right onto lead enquires and then use Tripleseat’s intuitive features like diary management and colour-coding to convert these to confirmed events. Thanks to Tripleseat, the Louie staff have more time to focus on the customer and less admin to do – driving sales. Phil Nankivell, Events Consultant, Laurie London, credits the reporting feature in Tripleseat as one of his favourites – allowing the team to see past activity and revenue, and predict and plan for future activity.
With Tripleseat, Phil and his team all have access from front-of-house to back-of-house they are all up-to-date on the details of the events – from function sheets, to taking payments via Stripe – and being cloud-based the team can do this from anywhere!
The team at Laurie London have found that Tripleseat has enabled their venue to focus on the customer, increase their efficiency and improved team collaboration. Phil credits Tripleseat for turning the focus at Louie from admin to customers. Where the team used to focus on admin the efficiencies and immediacy of communication with enquires and customers allows the customer to be front and centre!
Having used clunky, outdated manual methods for event planning and management previously Phil bought Tripleseat on board to Louie. He was looking for a system that streamlined the process, made it easy for the team and that everyone had access to and most importantly grew sales and Tripleseat does just that, Phil says.
Phil and the team always know what’s going on with any enquiry of booking, with all the team from front-of-house to back-of-house having access at any time. Anyone can jump in and pick-up the communication, nothing’s slowed down or missed. Phil can focus on reporting and growing sales with Tripleseat’s reporting features.
Highlighting the benefits of Tripleseat software, Phil says: “We wanted to create efficiencies for the team, improve customer service and drive sales … Tripleseat ticks all the boxes.”
