Hospitality tech start-up ePOS Hybrid is offering bar, restaurant and casual dining operators a way of introducing safe, contactless customer interaction to comply with social distancing guidelines.
The new product is a contactless self-ordering system, which will allow customers to process their full orders from their phone, without leaving their seats.
This removes the need to wait in queues at counters or bars, and reduces the number of times staff come into contact with customers – vital areas of providing reassurance and confidence as the hospitality industry looks to bounce back.
The system works in three easy steps: customers first scan a QR code at their table with their phone, select their table number, place an order and pay, and then orders are sent directly to the kitchen and served when ready.
The product implementation is fully electronic. Once customers are signed up, they upload their menus and will be able to use the product in their venues instantly.
Existing customers can add Contactless Ordering to their existing systems and it will be fully integrated, while new customers can review and process orders from any Android tablet.
This product accompanies a range of other products already offered by ePOS Hybrid to reduce customer contact, including customer self-ordering kiosks and online ordering and delivery management platforms.
Andrew Gibbon, head of growth at ePOS Hybrid, said: “As soon as the UK went into lockdown, we knew the hospitality sector would need to quickly adapt – not only to meet the changing market conditions, but to meet a range of new legislation and strict guidelines put in place by the Government in light of Covid-19.
“Being an agile startup, we were able to quickly identify the future need of a contactless ordering platform, and we were able to develop the technology and take it to market in just a few short months.
“By developing these new products and services, we’re helping our clients react to the changing circumstances, and enabling them to reopen safely and in compliance with social distancing guidelines. Without this technology, many hospitality businesses would struggle to reopen.
“We want to be able to help more hospitality businesses regain their customer base and survive one of the worst crises to ever hit the market.”