As restrictions begin to ease and the hospitality industry starts to open up it is becoming ever more apparent that the industry is staring down the barrel of a staffing crisis, the likes of which it has never seen before.
Whilst the nation’s collective focus was on the pandemic, Brexit actually happened and whilst hospitality hibernated, 100s of thousands of its workers returned to their home nations, 400,000 just in London alone. Whether due to redundancy or furlough the remaining workforce has now either had to or had the opportunity to go and work in other sectors.
In short, not only has the industry lost a good chunk of its workforce it is now having to try and draw back those that remain.
How can the industry be “attractive” once more? In the immediate term, it all starts with pay. We can no longer be a minimum wage industry. Our frontline colleagues must be treated with the value they deserve.